Service Manager
Status: Full-time | Salary + Benefits | Truck Allowance
About Columbus Energies
Since 1960, Columbus Energies has proudly served homes and businesses across Southeastern Massachusetts and Rhode Island with reliable heating oil, propane, AC, and natural gas. As a family-owned and operated company, we’ve built our reputation on trust, quality workmanship, and exceptional customer care.
We’re looking for a Service Manager who will uphold that same standard—leading our service department with integrity, technical know-how, and a drive to deliver excellence on every job.
Job Summary
As a Service Manager, you will be the driving force behind our service department, ensuring that every customer receives exceptional service and support. You will lead a dynamic team of service technicians, oversee daily operations, and foster an environment of excellence and efficiency. Your expertise in heating & cooling diagnostics and repair will empower you to guide your team in delivering top-notch service, enhancing customer satisfaction, and driving sales through effective upselling strategies.
What you’ll do:
- Lead and motivate a team of service technicians to achieve high performance and customer satisfaction.
- Oversee the daily operations of the service department, ensuring all processes run smoothly and efficiently.
- Manage customer interactions, provide exceptional service, and address any concerns or inquiries.
- Utilize your mechanical knowledge to assist with oil, gas, & AC diagnostics, as well as repair, ensuring quality workmanship.
- Implement effective upselling techniques to maximize revenue from services, including but not limited to preventive maintenance, high-efficiency upgrades, and service contracts.
- Conduct regular staff training sessions on best practices and new technologies.
- Maintain accurate records of services performed through company software, including job estimating and service writing documentation.
- Collaborate with sales teams to promote system upgrades, enhancements, and overall company performance.
Skills:
- Proven experience in a service-heavy environment with a strong background in management.
- Proficient in oil, gas, & AC diagnostics, mechanical knowledge, and preventive maintenance practices.
- Knowledge of Propane and AC is a huge plus
- Strong customer service skills with the ability to build rapport and trust with clients.
- Experience in upselling services while maintaining integrity in customer interactions.
- Organizational skills are a must
- Basic knowledge of routing travel
- Solid understanding of cash handling procedures and COD within a service context.
- Excellent communication skills to effectively convey information to customers and team members alike.
- Previous experience as a service technician is highly desirable.
Proudly Family Run & Locally Routed
We are dedicated to creating an environment where our employees can thrive both personally and professionally. Our commitment to your well-being is reflected in our comprehensive benefits package designed to support you at every stage of your career.
What We Offer
- Competitive Salary
- Truck Allowance or Company Vehicle – plus fuel card and maintenance support
- Comprehensive Health, Dental & Vision Insurance
- 401(k) with Company Match
- Paid Time Off & Paid Holidays
- Company Phone & Laptop
- Continuing Education & Training Opportunities
- Supportive, Family-Owned Work Environment – where your leadership makes a real impact
Why Join Columbus Energies?
At Columbus Energies, you’re more than a manager – you’re part of a family that values reliability, honesty, and hard work. You’ll have the autonomy to lead a skilled team, shape operations, and help grow one of the region’s most trusted names in home comfort and energy services.